Privacy Policy
Last updated: August 4, 2025
Welcome to Garden Factory USA LLC (“we,” “us,” “our”). This Privacy Policy describes how we collect, use, share, and protect personal information when you visit or use gardenfactory.us or interact with our services (the “Site”)
1. Information We Collect
- Contact & Profile: Name, email, phone number, address, and zip code when you submit forms such as quote requests or inquiries
- Communications: Messages, inquiries, and form submissions you send to us.
- Cookies & Web Analytics: We use cookies and tracking technologies (e.g. Google Analytics) to understand site usage, performance, preferences, and improve user experience.
2. How We Use Your Information
- To provide services and fulfill requests—for example, sending installation quotes or support communications.
- To send appointment reminders, confirmations, or relevant updates via email/SMS (you may unsubscribe at any time by replying “STOP”)
- To customize and improve our marketing, analyze site usage, and perform internal business operations.
3. Data Sharing & Third‑Party Services
We may share your personal data with trusted service providers who assist with:
- Payment processing, customer messaging, analytics, website performance, surveys, or support platforms, under strict contractual obligations.
- SMS carriers or email platforms for notifications—but only as required for operational purposes.
We do not sell or rent your personal data to third parties.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable site functionality and maintain secure sessions.
- Analyze site traffic and improve user experience.
- Facilitate marketing and retargeting efforts.
You can manage cookies via your browser settings or opt out of marketing cookies.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent at any time (for communications, analytics, etc.).
- Object to or restrict certain processing of your data.
Contact us with any request or concern.
6. Data Security & Retention
We implement industry-standard physical, electronic, and procedural safeguards to help protect your data. We retain your personal information only as long as necessary to fulfill purposes described here, comply with legal obligations, and resolve disputes.
7. Children’s Privacy
Our Site is not intended for individuals under 16. We do not knowingly collect personal information from children without parental consent. If discovered, such data will be promptly deleted.
8. Changes to This Policy
We may update this Privacy Policy periodically. When changes are made, we will update the “Last updated” date above and post the revised version on our Site. It is your responsibility to review this policy regularly for updates.
9. Contact Information
If you have questions or requests regarding your personal data or this Privacy Policy, please contact us:
Garden Factory USA LLC
Address: 19968 Franz Rd, Katy, Texas 77449
Phone: +1 (713) 234‑6245
Email: customerservice@gardenfactory.us
